FAQ

Once your order has been placed, you’ll receive a confirmation email with your order number and purchase details.

If your payment went through but you haven’t received the email, check your spam or junk folder and make sure you entered the correct email address at checkout. If you still can’t find it, contact us at info@hodakyee.com.

If you need to change or cancel your order, email us at info@hodakyee.com as soon as possible. Please include your order number and the changes you’d like to make.

We’ll do our best to help, but once your order has entered processing or has been shipped, we may not be able to change or cancel it.

If your order hasn’t shipped yet, contact us as soon as possible with your order number, original shipping address and correct address.

Once an order has shipped, we’re usually unable to update the delivery address. Additional shipping charges may apply if a parcel is returned because the address was incorrect or incomplete.

We update our inventory regularly, but an item may occasionally sell out before the latest stock information appears on our site.

If this affects your order, we’ll contact you by email and offer the available options, which may include choosing another item, waiting for a restock or receiving a full refund.

Orders are usually processed within 1–3 business days after payment has been confirmed. This includes product confirmation, quality checks, packing and preparing your order for shipment.

Weekends and public holidays aren’t included in processing times. Product availability, order volume and promotional periods may also affect how long processing takes. Processing time is separate from shipping time.

Estimated delivery times after dispatch are:

• United States and Canada: 7–10 days
• United Kingdom: 6–9 days
• All other destinations: 7–12 days

Shipping time begins once your parcel has been handed over to the carrier. Customs checks, weather, public holidays and local carrier delays may affect delivery. These estimates are not guaranteed arrival dates.

We ship worldwide.

Available destinations may change depending on our shipping services, so please check the options shown at checkout. Some products may be unavailable in certain locations due to brand restrictions, local regulations or carrier limitations.

Once your order has shipped, you’ll receive a shipping confirmation email with your tracking number and a link to follow your parcel.

You can also check the latest status through our Track Order page using your order details.

It may take some time for tracking to appear after the carrier receives your parcel. Updates may also pause while an international shipment is in transit or going through customs.

If your tracking hasn’t updated for more than five business days, email us at info@hodakyee.com with your order number and tracking number.

Duties and import taxes are covered by HODAKYEE when you choose standard shipping, so you won’t need to pay anything extra when your parcel arrives.

If you choose expedited shipping, your order may be subject to duties, import taxes or customs fees charged by the destination country. These charges are the customer’s responsibility.

Check around your property, any safe delivery locations, your building’s front desk or mailroom, and with anyone else at your address. You can also contact the local carrier to confirm where the parcel was left.

If you still can’t find it, contact us as soon as possible with your order number and tracking information. We’ll help you follow up with the carrier.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay.

Available payment methods may vary depending on your location, device and browser. The options available to you will appear at checkout. All payments are processed securely through third-party payment providers.

Our site supports multiple currencies. The currency and final amount shown at checkout are the currency and amount you’ll be charged.

If your payment account uses a different currency, your bank or payment provider may apply its own exchange rate or foreign transaction fee.

You can request a return within 7 days of receiving your order.

Items must be unworn, unwashed and unused, with the original tags and packaging intact. Some items may not be eligible for return. Please read our Return Policy for the full terms.

Before sending anything back, contact us at info@hodakyee.com. Returns sent without prior approval may not be accepted.

We don’t currently offer direct exchanges.

If your order hasn’t shipped, contact us as soon as possible and we’ll try to update the item, size or color. Once the order has shipped, you can return the item if it meets our return conditions and place a new order for the one you want.

Return shipping is the customer’s responsibility if the item doesn’t fit, you change your mind or you no longer want it.

If you received the wrong item or an item that arrived damaged or faulty, HODAKYEE will cover the approved return or replacement costs.

Once your return has been delivered and inspected, eligible returns are usually processed within 1–3 business days.

Processing may take longer during sales, public holidays or other busy periods.

Check the size chart on the product page and compare the measurements with a similar item you already own that fits you well.

Sizing, cut and fit may vary between styles, so don’t choose a size based only on what you usually wear.

If you’re still unsure, email us at info@hodakyee.com with the product link and your usual size, and we’ll help you compare the options.

Measure your foot length and compare it with the size chart on the product page.

Sizing, width and shape can vary between brands and styles, so don’t rely only on your usual US, UK or EU size. If you’re unsure, send us your foot length and the size you normally wear, and we’ll help you compare.

Yes. Our products are sourced through brand partners, authorized partners and vetted suppliers.

Each order is checked before shipment to make sure the item matches the product and order details.

Email us at info@hodakyee.com with your order number, product link and a brief description of your question.

Our customer service team usually replies within 24–48 hours, Monday through Friday. Responses may take a little longer during sales and public holidays.