Return Policy

We want every HODAKYEE order to arrive as expected. This policy explains return eligibility, how to request a return, how order issues are handled and when refunds are issued.

Quick Overview

Return Eligibility

For our voluntary return service, submit your request within 30 calendar days after delivery of the last item in the original order. For orders delivered to the European Union, if the last day of this 30-calendar-day return request period falls on a weekend or public holiday, the deadline is extended to the next business day. The item must meet the following conditions. Statutory withdrawal and remedies for faulty goods apply separately, as explained below:

• Unwashed and not worn or used beyond reasonable try-on.
• All original tags remain attached.
• Original packaging, accessories and accompanying items are included.
• Free from stains, perfume, body odor, pet hair, wear, damage or alterations.
• Footwear has clean, unmarked soles and an undamaged original shoebox.

Please try footwear only on a clean indoor surface. The original shoebox must not be used as the return shipping box.

These condition requirements apply to our additional voluntary return service. If an item does not qualify, we will explain the reason and any proposed return-to-customer costs before arranging shipment. Missing tags or packaging do not automatically remove statutory rights; any lawful deduction for diminished value must reflect handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

How to Request a Return

Email info@hodakyee.com within the applicable time limit and include:

• Your order number.
• The item you wish to return.
• The reason for the return, if you wish to provide it; a reason is not required to exercise a statutory withdrawal right.
• Any relevant photographs or information reasonably needed to assess an item issue; an unboxing video is not mandatory.

For voluntary returns, we first review eligibility and provide complete, valid return instructions. Dispatch the approved return within 7 calendar days after receiving those instructions. We will allow additional time if our delay in providing instructions affects your ability to dispatch. The returned items are then inspected before a qualifying refund is issued. Statutory withdrawal notices take effect without our approval and follow the separate statutory time limits below.

Returns are sent to Hong Kong SAR. Please contact info@hodakyee.com for the correct return instructions before sending any items back. Do not assume the sender address on the original parcel is the correct return address. Contacting us for instructions does not make a statutory withdrawal subject to approval.

Return Shipping

For returns due to sizing, fit, personal preference, a change of mind or no longer wanting an item, customers pay the direct international return shipping costs to Hong Kong SAR where permitted by law and properly disclosed before purchase. The cost depends on your location, parcel weight and chosen carrier; we do not impose a fixed return postage charge.

We recommend using a trackable shipping service and keeping your shipping receipt and tracking number until the return is complete. We will assess any return transit issue according to the evidence and applicable law; this does not override statutory refund rights based on valid evidence of dispatch.

If your order arrives damaged, defective, incomplete or incorrect, contact us so we can investigate and provide suitable instructions. HODAKYEE covers reasonable return shipping costs for merchant-responsible issues as required by law.

Damaged, Defective, Missing or Incorrect Items

Contact info@hodakyee.com as soon as possible, preferably within 48 hours of delivery, and provide relevant information where available. This is a recommended investigation window, not a deadline that removes statutory rights:

• Your order number.
• Clear photographs of the shipping label and outer packaging.
• Clear photographs showing the item and the issue.
• A clear, continuous unboxing video, where available.

If the parcel shows signs of damage, crushing, opening or resealing, photographs or an unboxing video may help the investigation. A video is optional and its absence is not a reason by itself to refuse a valid claim.

During our review, we may reasonably request relevant photographs, order or tracking details, or return of the item for inspection. Video is not mandatory. Where practical, please retain the item, packaging and shipping label to help us assess the issue.

We assess the available evidence fairly and may ask for clarification where necessary. We do not automatically reject claims because a video or original packaging is unavailable. Avoid further use or alteration of an affected item where practical; statutory rights remain unaffected.

We will provide the repair, replacement, price reduction or refund required by applicable law, taking account of your legal rights and the circumstances. A replacement is not the only remedy. If a return is required for a merchant-responsible issue, we will provide instructions and cover reasonable return shipping costs.

Where appropriate and with your agreement, available options may include:

• A replacement after the item is restocked.
• An alternative item of equal value.
• A refund to the original payment method.

You may report defects discovered later within the applicable statutory period. Reporting after 48 hours does not by itself invalidate a claim or restrict remedies required by law.

Exchanges

HODAKYEE does not offer direct exchanges for changes of size, color or preference. This does not limit statutory replacement or other remedies for faulty or incorrect goods.

If your order has not entered processing or shipped, contact us as soon as possible. We will try to update the size or color, but changes cannot be guaranteed.

After an order has shipped, you may return an eligible item and place a new order for the preferred size, color or style.

Refunds

For eligible returns under our voluntary return policy, refunds are normally issued to the original payment method within 5–7 business days after the returned items have been received and inspected. Applicable statutory refund deadlines remain unaffected.

Your bank or payment provider may need additional processing time for the refund to reach your account. This is separate from the time when we issue the refund and does not extend any applicable statutory deadline.

For voluntary returns, original Standard Shipping charges are generally non-refundable, except for merchant-responsible issues or where applicable law requires otherwise. For a statutory withdrawal of the whole order, we refund the original cost of our least expensive standard delivery option as required by law.

HODAKYEE does not charge restocking or return processing fees.

Promotional Orders & Free Shipping

For voluntary partial returns of orders that actually used our quantity promotion, any lawful recalculation uses the original order prices and promotion terms disclosed before purchase. Where those original terms permit recalculation, retain 3 or more qualifying items for 15% off, 2 for 10% off, or 1 with no quantity discount. The merchandise refund is the original net merchandise amount paid minus the recalculated amount for the retained items, with tax adjusted as required by law and a minimum refund of zero. We do not collect a new payment. Orders using other promotions, including FIRST10HODAKYEE, are assessed under their actual original terms; quantity discounts are not imposed on orders that did not use them. Statutory rights remain unaffected, and no new disadvantageous condition is applied retrospectively to an existing order.

If your original order qualified for Free Standard Shipping, we will not deduct a Standard Shipping fee from your refund solely because a partial return reduces the value of the items you keep below the applicable free shipping threshold.

Statutory Withdrawal and Consumer Rights

Our voluntary return service is additional to your mandatory consumer rights. For eligible online purchases by consumers in the European Union or United Kingdom, you generally have 14 calendar days after delivery to give a clear notice of withdrawal without providing a reason. For items from one order delivered separately, the period generally starts after the last item is delivered. You may also give notice before delivery. Ordinary clothing and footwear are not excluded merely because of their product category; any exception must be permitted by applicable law.

To notify us, email info@hodakyee.com with your name, order details and a clear statement that you wish to withdraw. You may use the model notice below or another clear statement. A valid notice does not require our prior approval. Return the goods within 14 calendar days after notifying us, subject to applicable law; the separate 7-day voluntary return dispatch period does not replace this statutory period. Contact us promptly for the correct return instructions. A delay by us in providing instructions will not remove your statutory rights.

European Union: We reimburse without undue delay, within 14 calendar days of receiving your withdrawal notice. Unless we have offered to collect the goods, we may defer payment until their return or your evidence of dispatch, whichever comes first. This permitted deferral does not start a new 14-day refund period.

United Kingdom: For a sale of goods where we have not offered collection, we reimburse without undue delay, within 14 calendar days after the earlier of receiving the goods back or receiving your evidence of dispatch. Where we have offered collection, or in other cases covered by regulation 34(6), the deadline is 14 calendar days after we receive your cancellation notice. A refund is not conditional on returning goods you have never received.

Inspection and our voluntary 5–7 business day processing period do not postpone statutory deadlines. We refund through your original payment method unless you expressly agree to another method; we charge no refund fee.

On a statutory withdrawal of the whole order, reimbursement includes the original cost of the least expensive standard delivery option we offered. You pay direct return costs only where permitted by law and properly disclosed before purchase. Any lawful reduction for diminished value is limited to handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. A missing video, tag or packaging does not automatically invalidate withdrawal. Rights concerning faulty, misdescribed or incorrect goods remain separate and unaffected.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. Use of this form is optional; any other unequivocal statement of withdrawal is also accepted.

To: Deyi Interactive Limited, trading as HODAKYEE
RM D07, 8/F, KAI TAK FTY BUILDING, NO. 99 KING FUK STREET, SAN PO KONG, HONG KONG
Email: info@hodakyee.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

Goods or service: ____________________
Ordered on (*) / received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________

(*) Delete as appropriate. You may also include your order number to help us identify the purchase; it is not an additional condition for a valid withdrawal notice.

The postal address above receives and forwards withdrawal and legal notices. It is not designated as a goods-return address. For parcels, obtain the correct Hong Kong return instructions as explained above; this does not make a statutory withdrawal subject to approval.

Policy Updates and Existing Orders

The revised voluntary return terms apply to orders placed on or after the publication date shown at the end of this policy. Orders placed earlier remain subject to the return, refund, delivery and promotion terms presented when the order was placed. We will not retrospectively shorten a return period, lengthen a refund-processing promise, introduce a charge, or reduce a promotion benefit for an existing order. If an earlier order was expressly promised a shorter refund-processing period, that promise continues to apply to that order.

Mandatory consumer rights apply regardless of the order date or policy version. The statutory rights explained above also remain available for earlier orders where the law applies. If the applicable earlier terms cannot be established, contact us and we will review the order and the available confirmation records before applying any disputed restriction.

Contact Us

To request a return or check its status, email us at info@hodakyee.com. Include your order number and any relevant evidence or return tracking information.

Last updated: October 21, 2026