Return Policy

We want every HODAKYEE order to arrive as expected. This policy explains return eligibility, how to request a return, how order issues are handled and when refunds are issued.

Quick Overview

Return Eligibility

To qualify for a return, your request must be submitted within 5 calendar days of delivery and the item must meet the following conditions:

• Unwashed and not worn or used beyond reasonable try-on.
• All original tags remain attached.
• Original packaging, accessories and accompanying items are included.
• Free from stains, perfume, body odor, pet hair, wear, damage or alterations.
• Footwear has clean, unmarked soles and an undamaged original shoebox.

Please try footwear only on a clean indoor surface. The original shoebox must not be used as the return shipping box.

Items that do not meet these conditions may be refused and returned to the customer at the customer’s expense.

How to Request a Return

Email info@hodakyee.com within the applicable time limit and include:

• Your order number.
• The item you wish to return.
• The reason for the return.
• Any photographs or other information requested by our team.

All returns require prior approval from HODAKYEE and must be shipped within 5 calendar days after approval.

Do not send a return without authorization or to the sender address shown on the original parcel. Unauthorized returns may not be accepted or processed.

Return Shipping

Customers are responsible for return shipping costs when returning an item because of sizing, fit, personal preference, a change of mind or no longer wanting the item.

Please use a trackable shipping service and keep your shipping receipt and tracking number until the return is complete. HODAKYEE is not responsible for customer-arranged returns that are lost, damaged or not delivered in transit.

If your order arrives damaged, defective, incomplete or incorrect, do not return it without contacting us first. Please follow the claim process below.

Damaged, Defective, Missing or Incorrect Items

Contact info@hodakyee.com within 2 calendar days of delivery and provide:

• Your order number.
• Clear photographs of the shipping label and outer packaging.
• Clear photographs showing the item and the issue.
• A clear, continuous unboxing video, where available.

If the parcel shows signs of damage, crushing, opening or resealing, we strongly recommend recording a continuous unboxing video before opening it.

During our review, we may request additional photographs, video, a unique claim reference or return of the item for inspection. Please keep the item, packaging, shipping label and all accompanying materials until you receive our written resolution.

Claims with missing, inconsistent or unverifiable evidence may be delayed or declined. Do not wash, use, discard or otherwise dispose of the affected item without written confirmation from HODAKYEE.

Once a claim is approved, we will normally prioritize a free replacement when the item is available. If a return is required, we will provide instructions and cover the approved return shipping cost.

If the item is unavailable or cannot be replaced, we may offer:

• A replacement after the item is restocked.
• An alternative item of equal value.
• A refund to the original payment method.

Non-obvious manufacturing issues discovered after the initial two-day period may be reviewed on a case-by-case basis. The final resolution will depend on the item’s condition, the supporting evidence, stock availability and applicable law.

Exchanges

HODAKYEE does not offer direct exchanges.

If your order has not entered processing or shipped, contact us as soon as possible. We will try to update the size or color, but changes cannot be guaranteed.

After an order has shipped, you may return an eligible item and place a new order for the preferred size, color or style.

Refunds

Once your return has been delivered, inspected and approved, we will normally issue the refund within 1–3 business days. Refunds are sent to the original payment method.

Your bank or payment provider may require an additional 5–10 business days to post the funds to your account.

Original Standard or Expedited Shipping fees are non-refundable, except when the return results from a damaged, defective or incorrect item, an error by HODAKYEE, or where required by applicable law.

HODAKYEE does not charge restocking or return processing fees.

Promotional Orders & Free Shipping

If an item purchased with a promotion or discount is returned, the discount may be recalculated based on the items you keep.

If the original order qualified for Free Standard Shipping, the $12 Standard Shipping fee will not be deducted if a partial return reduces the remaining order value below $99.

Contact Us

To request a return or check its status, email us at info@hodakyee.com. Include your order number and any relevant evidence or return tracking information.

Last updated: September 6, 2026