Shipping Policy

Every HODAKYEE order is carefully checked, packed and shipped with tracking. This policy explains our processing times, shipping options, delivery estimates and what to do if there is an issue with your shipment.

Quick Overview

Order Processing

Orders are usually processed within 1–3 business days after payment has been confirmed. This includes product confirmation, quality checks, packing and preparing your order for shipment.

Business days are Monday through Friday, excluding public holidays. Product availability, order volume and promotional periods may affect processing times.

Processing time is separate from shipping time. Delivery estimates begin once your parcel has been handed over to the carrier.

Shipping Methods & Costs

Free shipping eligibility is based on the order subtotal after discounts and before taxes and shipping fees.

Expedited Shipping is available for selected destinations and will be shown at checkout where applicable.

Estimated Delivery Times

Shipping time begins after dispatch. Customs inspections, weather conditions, public holidays and local carrier delays may affect delivery. All delivery times are estimates and are not guaranteed arrival dates.

Shipping Destinations

We ship to most countries and regions available at checkout. Available destinations may change depending on our shipping services.

Some products may be unavailable in certain locations due to brand restrictions, local regulations or carrier limitations. If your destination is not available at checkout, we are currently unable to ship your order to that location.

Tracking Your Order

Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number and a link to follow your parcel.

You can also check the latest status through our Track Order page using your order details.

Tracking information may take some time to appear after the carrier receives your parcel. Updates may also pause while an international shipment is in transit or going through customs.

If your tracking hasn’t updated for more than five business days, contact us at info@hodakyee.com with your order number and tracking number.

Duties & Import Taxes

Duties and import taxes are covered by HODAKYEE when you choose Standard Shipping, so you will not need to pay additional import charges when your parcel arrives.

Expedited Shipping orders may be subject to duties, import taxes or customs fees charged by the destination country. These charges are not included in the expedited shipping fee and are the customer’s responsibility.

Address Changes

If your order hasn’t shipped, contact us as soon as possible with your order number, original shipping address and corrected address.

Once an order has entered processing or has been shipped, we may be unable to update the delivery address. HODAKYEE cannot guarantee that an address change will be completed after an order has been placed.

Returned or Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address.

If a parcel is returned because the address was incorrect or incomplete, delivery was refused, or the parcel was not collected in time, the customer will be responsible for any reshipping costs.

If a refund is requested after the parcel has been returned to us, the original shipping fee and any return shipping costs may be deducted from the refund.

If you believe your parcel is being returned or cannot be located, please contact us as soon as possible. We’ll do our best to assist you and work with the local carrier to locate the parcel.

Delays, Missing & Lost Packages

Delayed Shipments

International shipments may occasionally be delayed by customs inspections, weather, public holidays or local carrier operations. If your tracking has not updated for more than five business days, please contact us so we can investigate.

Delivered but Not Received

If your tracking shows “Delivered” but you cannot locate your parcel, please check around your property, any safe delivery locations, your building’s front desk or mailroom, and with other members of your household. You may also contact the local carrier to confirm where the parcel was left.

If the parcel still cannot be located, please contact us within two calendar days of the delivery update. Reporting the issue promptly gives us the best opportunity to investigate with the local carrier.

Confirmed Lost Packages

If a parcel is confirmed lost by the carrier, contact us at info@hodakyee.com. We will review the case and provide an appropriate resolution based on the circumstances.

Contact Us

If you need help with your shipment, email us at info@hodakyee.com. Please include your order number and tracking number, if available.

Our customer service team usually replies within 24–48 hours, Monday through Friday. Response times may be longer during promotional periods and public holidays.

Last updated: September 6, 2026