Shipping Policy

Every HODAKYEE order is carefully checked, packed and shipped with tracking. This policy explains our processing times, shipping options, delivery estimates and what to do if there is an issue with your shipment.

Quick Overview

Order Processing

Orders are usually processed within 1–3 business days after payment confirmation and dispatched from Hong Kong SAR. Shipping time begins after dispatch. Processing includes product confirmation, quality checks, packing and preparing your order for shipment.

Business days are Monday through Friday, excluding public holidays. Product availability, order volume and promotional periods may affect processing times.

Processing time is separate from shipping time. Delivery estimates begin once your parcel has been handed over to the carrier.

Shipping Methods & Costs

The rates and thresholds above apply when checking out in the corresponding currency. Free shipping eligibility is based on the order subtotal after discounts and before taxes and shipping fees.

Estimated Delivery Times

Shipping time begins after dispatch. Customs inspections, weather conditions, public holidays and local carrier delays may affect delivery. All delivery times are estimates and are not guaranteed arrival dates. This does not restrict statutory rights relating to delayed delivery or cancellation.

Shipping Destinations

We currently ship to the United States, Canada, the United Kingdom, and the European Union.

Some products may be unavailable in certain locations due to brand restrictions, local regulations or carrier limitations. If your destination is not available at checkout, we are currently unable to ship your order to that location.

Tracking Your Order

Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number and a link to follow your parcel.

You can also check the latest status through our Track Order page using your order details.

Tracking information may take some time to appear after the carrier receives your parcel. Updates may also pause while an international shipment is in transit or going through customs.

If your tracking hasn’t updated for more than five business days, contact us at info@hodakyee.com with your order number and tracking number.

Duties & Import Taxes

For Standard Shipping orders, applicable import duties and import taxes are covered by HODAKYEE, so you won't need to pay additional import charges upon delivery.

Address Changes

If your order hasn’t shipped, contact us as soon as possible with your order number, original shipping address and corrected address.

Once an order has entered processing or has been shipped, we may be unable to update the delivery address. HODAKYEE cannot guarantee that an address change will be completed after an order has been placed.

Returned or Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address you provided, an unclaimed parcel or a refusal of delivery causes a return, actual additional reshipping costs may apply where permitted by law. We will explain any proposed costs before arranging reshipment. Refusing delivery does not by itself replace a clear statutory withdrawal notice; valid statutory rights remain unaffected.

Any refund and deduction will be assessed under our Return Policy and applicable law. We do not automatically deduct shipping costs from a statutory refund or charge back previously free Standard Shipping solely because of a partial return.

If you believe your parcel is being returned or cannot be located, please contact us as soon as possible. We’ll do our best to assist you and work with the local carrier to locate the parcel.

Delays, Missing & Lost Packages

Delayed Shipments

International shipments may occasionally be delayed by customs inspections, weather, public holidays or local carrier operations. If your tracking has not updated for more than five business days, please contact us so we can investigate.

Delivered but Not Received

If your tracking shows “Delivered” but you cannot locate your parcel, please check around your property, any safe delivery locations, your building’s front desk or mailroom, and with other members of your household. You may also contact the local carrier to confirm where the parcel was left.

If the parcel still cannot be located, contact us as soon as possible, preferably within 48 hours of the delivery update. Prompt reporting helps the investigation; this is not an absolute claim deadline, and a Delivered scan alone does not remove your statutory rights.

Missing or Lost Packages

If your parcel appears missing or lost, contact us at info@hodakyee.com. We will investigate with the carrier and provide the resolution required by applicable law. We do not require you to wait indefinitely for a carrier loss certificate before receiving a statutory remedy.

Contact Us

If you need help with your shipment, email us at info@hodakyee.com. Please include your order number and tracking number, if available.

Our customer service team usually replies within 24–48 hours, seven days a week. Response times may be longer during promotional periods and public holidays.

Last updated: October 21, 2026